Richard Steward Email & Phone Number

Orpington, Gb

Redmond, Washington, Us

Leading, managing and collaborating on short term projects and long term programs to design and deliver globally scaled customer success transformation. Working within the strategy design and development team focused on Customer Health & Growth within the Customer Experience & Success organisation. Conducting deep analysis of customer health data points to develop insights and hypotheses to then directly collaborate with our account management and technical delivery teams. Acting as a trusted advisor to implement and document programs of business change to then implement at a global scale. All with the aim of improving customer health aligned to business process transformation for Microsoft's enterprise customers in the Microsoft cloud.

Redmond, Washington, Us

The customer success account manager (CSAM) is a vital member of the Microsoft account team working closely with large enterprise customers to drive success in the Microsoft Cloud. The CSAM is a role combining program and project management with relationship management plus team leadership. The CSAM is focused on enabling and orchestrating the variety of technical and engineering delivery roles aligned to enterprise customers to ensure customer success.

Redmond, Washington, Us

A Senior Service Delivery Manager is a trusted business advisor to Microsoft's Enterprise Services clients. They provide valuable guidance centered around operations and optimization of clients IT infrastructure & cloud services through quality Service Delivery Management. They work with a portfolio of clients and are their voice within Microsoft and the key Microsoft adviser within their organisations. Service Delivery Managers are focused on guiding the technical strategy that will help Microsoft's clients transition to the cloud. By maintaining a long-term relationship Service Delivery Managers work with clients to maximise business opportunities aligned to their strategic business objectives and manage the delivery of operational services and resources so they get maximum value from their partnership with Microsoft

Redmond, Washington, Us

Microsoft is a global technology brand with an outreach of millions. Known for innovative products in the computing industry and as a giant in the gaming world it's a brand whose products many people know and work with every single day. As one of the worlds most innovative technology organisations in the world Microsoft is also a great investor in it's people. My role is within the UK Consumer Evangelist team to train, enthuse and excite partners & delegates on the features and services that accompany Microsofts consumer products and ecosystem. This includes Windows, Office 365, Xbox, Microsoft Band and Surface. This role is vital to generate momentum on Microsoft's new vision to empower every person and every organisation to achieve more. It is also key to helping increase sales and generate more revenue with Microsofts strategic partners & vendors. A lot of my experience garnered from previous roles as well as my MSc has increased my capabilities. My skills in project management (Agile and traditional PRINCE 2) have given me the capability and confidence to become a program manager on some of our teams key projects in the last year. This has included the planning and project managing of key evangelism events, building new evangelism strategy, the preparation of and writing of engaging content, the management of relationships with partners and customers, presenting to stakeholders as well as delivering engaging & inspirational presentations to customers. The UK team is among the worlds leading vendor evangelism teams.

Suwon-Si, Gyeonggi-Do, Kr

Samsung is one of the worlds leading electronics brand and develops products in almost every category of electronics in the world. Samsung Mobile is the worlds No.1 in Smartphones due to the company's innovative approach to the development of technology in both hardware and software. My role was to train delegates and the staff of Samsung's clients in Samsung's mobile products and services. I was also responsible for an account which was a major UK mobile telecommunications provider and this role was about ensuring their staff are trained to the highest level. This involved creating and planning events that are suitable for their needs then liaising with the contacts and getting the events booked in to then deliver, as well as creating relevant content for the events and reporting on successes. This also included managing as well as monitoring the impact of the training that was delivered on sales and knowledge retention.

Reading, England, Gb

My previous work experience comes from Telefonica UK Ltd, the UK's most forward thinking mobile phone network and services provider. Known as O2 in the UK it is a highly recognised brand. I worked in service delivery as a technical specialist. My role was to be an technical trusted advisor on all of O2's products and services and apply my specialist knowledge to help, support and guide O2 customers and business partners.

Reading, England, Gb

Previous to becoming a retail Guru I was a sales advisor who worked towards achieving sales targets and promoting O2's products and services.

Msc, Management Information Systems, General

Bachelor Of Science (Bsc) (Hons), Business Economics

Education record