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Richard is a dynamic, empathetic and respectable leader with strong skills in strategy development, program management, strategic delivery and business outcome focused team management.A proactive self-starter with a wide-ranging skillset including but not limited to Service Delivery, Relationship Management, Data Analytics, Business & Change Management and Business/IT Strategy.Richard currently leverages these skills as a Senior Business Program Manager in global business strategy design aligned to the Customer Experience & Success organisation focused on improving Customer Health. By deeply analysing the Customer Health data available across Microsoft and leveraging it to develop recommendations and insights for a specific group of clients, Richard then collaborates with the client account managers and technical delivery teams to implement. Following successful implementation the follow up is then documenting successes and failures to enable scaling globally to all of Microsoft's enterprise clients leveraging the Microsoft Cloud for their business transformation.Richard formally leveraged these skills along with extensive experience to support clients in Financial Services with digital transformation as a Senior Customer Success Account Manager. This role pulled together a variety of skills including business planning aligned to business priorities, business and industry analysis, process and strategy improvement, program & project management, change management together with relationship management and executive/C-Suite stakeholder engagement to facilitate success. As a Customer Success Account Manager Richard was focused on the Capital Markets, Investment Banking & Wealth Management sub-industries of Financial Services working with some of the largest banking clients in London & New York.These skills have been propped up by experience in analysis within strategic and transformational projects from end to end. From scoping and building business cases through to feasibility, requirements design, implementation, test, launch and delivery, Richard has a keen focus on business value realisation from every interaction.Through combining a BSc in Business Management focused on Economics with an MSc in Management Information Systems focused on Cloud, Big Data, Information Security, Agile Project Management & Enterprise Architecture Richard has developed a strategic outlook & skills to match. Richard is an advocate of continuous improvement & growth mindset in all areas.
Salesforce
View- Website:
- salesforce.com
- Employees:
- 83776
- Company phone:
- 0124 415 8000
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Lead Customer Success ManagerSalesforceOrpington, Gb
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Senior Business Program ManagerMicrosoft May 2021 - PresentRedmond, Washington, UsLeading, managing and collaborating on short term projects and long term programs to design and deliver globally scaled customer success transformation. Working within the strategy design and development team focused on Customer Health & Growth within the Customer Experience & Success organisation. Conducting deep analysis of customer health data points to develop insights and hypotheses to then directly collaborate with our account management and technical delivery teams. Acting as a trusted advisor to implement and document programs of business change to then implement at a global scale. All with the aim of improving customer health aligned to business process transformation for Microsoft's enterprise customers in the Microsoft cloud. -
Senior Customer Success Account ManagerMicrosoft Jul 2020 - May 2021Redmond, Washington, UsThe customer success account manager (CSAM) is a vital member of the Microsoft account team working closely with large enterprise customers to drive success in the Microsoft Cloud. The CSAM is a role combining program and project management with relationship management plus team leadership. The CSAM is focused on enabling and orchestrating the variety of technical and engineering delivery roles aligned to enterprise customers to ensure customer success.
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Senior Service Delivery ManagerMicrosoft Oct 2016 - Jul 2020Redmond, Washington, UsA Senior Service Delivery Manager is a trusted business advisor to Microsoft's Enterprise Services clients. They provide valuable guidance centered around operations and optimization of clients IT infrastructure & cloud services through quality Service Delivery Management. They work with a portfolio of clients and are their voice within Microsoft and the key Microsoft adviser within their organisations. Service Delivery Managers are focused on guiding the technical strategy that will help Microsoft's clients transition to the cloud. By maintaining a long-term relationship Service Delivery Managers work with clients to maximise business opportunities aligned to their strategic business objectives and manage the delivery of operational services and resources so they get maximum value from their partnership with Microsoft
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Product Evangelist & Master TrainerMicrosoft May 2013 - Sep 2016Redmond, Washington, UsMicrosoft is a global technology brand with an outreach of millions. Known for innovative products in the computing industry and as a giant in the gaming world it's a brand whose products many people know and work with every single day. As one of the worlds most innovative technology organisations in the world Microsoft is also a great investor in it's people. My role is within the UK Consumer Evangelist team to train, enthuse and excite partners & delegates on the features and services that accompany Microsofts consumer products and ecosystem. This includes Windows, Office 365, Xbox, Microsoft Band and Surface. This role is vital to generate momentum on Microsoft's new vision to empower every person and every organisation to achieve more. It is also key to helping increase sales and generate more revenue with Microsofts strategic partners & vendors. A lot of my experience garnered from previous roles as well as my MSc has increased my capabilities. My skills in project management (Agile and traditional PRINCE 2) have given me the capability and confidence to become a program manager on some of our teams key projects in the last year. This has included the planning and project managing of key evangelism events, building new evangelism strategy, the preparation of and writing of engaging content, the management of relationships with partners and customers, presenting to stakeholders as well as delivering engaging & inspirational presentations to customers. The UK team is among the worlds leading vendor evangelism teams.
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National Account TrainerSamsung Uk Sep 2012 - Apr 2013Suwon-Si, Gyeonggi-Do, KrSamsung is one of the worlds leading electronics brand and develops products in almost every category of electronics in the world. Samsung Mobile is the worlds No.1 in Smartphones due to the company's innovative approach to the development of technology in both hardware and software. My role was to train delegates and the staff of Samsung's clients in Samsung's mobile products and services. I was also responsible for an account which was a major UK mobile telecommunications provider and this role was about ensuring their staff are trained to the highest level. This involved creating and planning events that are suitable for their needs then liaising with the contacts and getting the events booked in to then deliver, as well as creating relevant content for the events and reporting on successes. This also included managing as well as monitoring the impact of the training that was delivered on sales and knowledge retention. -
Technical SpecialistO2 (Telefónica Uk) Apr 2009 - Aug 2012Reading, England, GbMy previous work experience comes from Telefonica UK Ltd, the UK's most forward thinking mobile phone network and services provider. Known as O2 in the UK it is a highly recognised brand. I worked in service delivery as a technical specialist. My role was to be an technical trusted advisor on all of O2's products and services and apply my specialist knowledge to help, support and guide O2 customers and business partners. -
Sales AdvisorO2 (Telefónica Uk) Jun 2007 - Apr 2009Reading, England, GbPrevious to becoming a retail Guru I was a sales advisor who worked towards achieving sales targets and promoting O2's products and services.
Richard Steward Skills
Richard Steward Education Details
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Kingston UniversityGeneral -
University Of RoehamptonBusiness Economics
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Whitgift School
Frequently Asked Questions about Richard Steward
What company does Richard Steward work for?
Richard Steward works for Salesforce
What is Richard Steward's role at the current company?
Richard Steward's current role is Lead Customer Success Manager.
What is Richard Steward's email address?
Richard Steward's email address is richard.steward@o2.com
What is Richard Steward's direct phone number?
Richard Steward's direct phone number is (615) 360*****
What schools did Richard Steward attend?
Richard Steward attended Kingston University, University Of Roehampton, Whitgift School.
What are some of Richard Steward's interests?
Richard Steward has interest in Networking, Project Management, Economic Empowerment, Learning, Social Media, Technology, Environment, New Technologies, Photography, Cloud Computing.
What skills is Richard Steward known for?
Richard Steward has skills like Mobile Devices, Mobile Communications, Management, Telecommunications, Team Leadership, Account Management, Customer Experience, Product Management, Mobile Technology, Blackberry, Broadband, Cloud Computing.
Who are Richard Steward's colleagues?
Richard Steward's colleagues are Vamika Prakash, Kaviya U C, Florent Mathery, Slander Man, Peter Sewell, Fernando Ordaz, Hardik Joisher.
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