Rob Davidson Email & Phone Number

Manchester Area, United Kingdom

Manchester, England, United Kingdom

Manchester, United Kingdom

Manchester, United Kingdom

Within my role as IT Service Delivery Manager at SCC, I am accountable for the provision of operational IT services for 3 major customers. A significant part of my role is to liaise with key stakeholders throughout the individual organisations; as the primary interface between the customer and SCC, my responsibilities include ownership of the individual.

Salford Quays, Manchester

Within my role as IT Service Delivery Manager at TalkTalk, I am accountable for the provision of operational IT services for TalkTalk Business. A significant part of my role is to liaise with key stakeholders throughout the TalkTalk Group; as the primary interface between the customer and technology, my responsibilities include ownership of the.

National

My role as Customer Service Delivery Manager was to primarily align the clients’ business requirements to the services provided by Daisy and where Daisy services interface with the clients own IT services. Ensuring that they are efficient in process and operation. I achieve this by assisting the client in delivering value in IT services, improving.

UK & International

In my role as Service Manager I was responsible for all services delivered into my customers and operated as the initial point of escalation, focussing on contract and relationship management, as well as ensuring that Computacenter were delivering against all SLA's, contractual terms and margin commitments. Within this position, I also gained experience of.

Manchester, United Kingdom

I also assisted in the development and the centralisation of the Problem Management Function for the same client which would provide the customer significant benefits.The immediate benefits were to introduce a fulltime Problem Manager to deliver the standard service at expected levels, which included a review of the Problem Records that were performed with.

Manchester, United Kingdom

In the role of Delivery Manager I was responsible for the Operational delivery of the customer contract supplying the following service lines: incident, request, change, problem management, Wintel Server monitoring and support, media management, LAN, desktop and laptop support for approximately 2000 users including Project Management. Operational.

Manchester, United Kingdom

My role was to line manage the “Well Being” for a team of up to 37 engineers UK wide. This included all aspects of technical and soft skill training ensuring that the capability of the team is fit for purpose and aligned to the Consultancy Practice and Sales team strategies. I worked closely with a scheduling team to ensure the smooth operation for.

Rochdale, Greater Manchester, United Kingdom

The main requirements of this role was to Manage 20 Help Desk Analysts, Implementing Monthly One to Ones, Completing Annual Appraisals, Identify staff training requirements and organise training and development, prepare shift manning rotas and annual leave requirements, dealing with staff disciplinary issues, organising Recruitment, resource planning.

Rochdale, Greater Manchester, United Kingdom

Primarily responsible for taking control of the service review meetings with third party companies. Also headed a small team who acted as a first point of contact and were responsible for the logging and escalating of all third party calls to the respective companies. Other responsibilities included taking on the role of the Service Desk Manager in their.

Rochdale, Greater Manchester, United Kingdom

Helmshore, Lancashire

Helmshore, Lancashire

Gnvq Advanced, Leisure And Tourism, Distinction

Activities and Societies: Rugby League Team Captain

Gnvq Intermediate, Graphic Design, Merit

High School

10 GCSE Qualifications