Rob Moore Email & Phone Number

Experience working in and leading IT Service Desk operations with up to 28 total reports and up to 15 direct reports in various global locations, with exposure to multiple ticketing systems including ServiceNow. Have leveraged the ITIL methodology to deliver 70% incident reduction over a 3-year sample. Experience managing and maintaining budgets for the teams I led and delivered meaningful cost reduction activities by changing IT workflows to maximize operational efficiency. Adept at aligning technology with business objectives and creating strategic visions and executing the vision. Strong focus on employee engagement and mentorship that has led to no regrettable attrition on the teams that I have managed and manager NPS scores over 80 for 3.5 straight years, measured semi-annually. Experience working with IT Infrastructure systems, creating business continuity plans and preparing systems for disaster recovery scenarios. Have partnered with security teams to ensure systems are compliant with ITAR, GDRP, SOX regulations and relevant business security policies. Responsible for local network connectivity of multiple systems, including PLC controllers, Windows and Apple computers and Windows Servers utilizing Cisco Meraki technologies. Virtualized physical servers onto the Microsoft Hyper-V platform and responsible for ongoing administration of those virtual servers and their physical hosts. Have administered on-premises Active Directory along with Microsoft Azure synchronization. Managed multiple vendors concurrently and have worked to negotiate the best possible price for services rendered. Experience managing multiple concurrent projects that span across teams and driving to aggressive deadlines while keeping project cost in line with expectations.

Listed skills include Networking, Technical Support, Windows Server, Active Directory, and 19 others.

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  Metropolitan State University Of Denver

  3.2