As a Digital Experience Manager for the Success Events Platform, I monitor site traffic, engagement, and key metrics to understand how customers interact with our training offerings. My role is to identify opportunities for enhancing the online experience, making it easier and more enjoyable for customers to access our expert-led, educational events. While the business focuses on sales, my team and I are dedicated to optimizing the digital journey to boost customer satisfaction and ensure a seamless, impactful experience for every learner.

* Strategize, implement, and maintain program initiatives that adhere to organizational objectives* Develop program assessment protocols for evaluation and improvement* Maintain organizational standards of satisfaction, quality, and performance* Oversee multiple project teams, ensuring program goals are reachedResponsibilities* Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives* Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives* Identify key requirements for cross-functional teams and external vendors* Work with other program managers to identify risks and opportunities across multiple projects within the department* Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders

As a member of the Trailhead GTM team, I help manage the daily running of scheduled training classes and work with customers, partners and employees within the internal and public training business, interacting daily with cross-functional business teams – including Sales, Consulting, Finance, IT and Sales Operations. I am able to multi-task across multiple concurrent projects.Responsibilities include:* Administer and troubleshoot public & internal workshops* Define, improve, document and communicate core operating processes* Respond to and troubleshoot customer support inquiries* Perform robust testing to validate new features, bug fixes, or new technical initiatives* Run advanced reporting on business lines owned and extract insights

* Coordinate logistics such as vILT logins, facilities, materials, IT resources, meals, and other logistics as needed for internal and public training* Assisted with customer-facing and employee registrations, including managing waitlists and cancellations* Administer and troubleshoot public & internal workshops* Define, improve, document and communicate core operating processes* Respond to and troubleshoot customer support inquiries* Perform robust testing to validate new features, bug fixes, or new technical initiatives* Run advanced reporting on business lines owned and extract insights

As an Employee Success (HR) Business Analyst, I supported the day to day operations of the Compensations team.• Compiled requirements in recurring meetings with the Global Employee Success team to migrate existing compensation programs to a new application. This new application significantly reduced the time it took managers to complete Compensation changes (ex: Annual Merit Planning, Stock Refresh, and Promotions) • Monitored offline and online systems and processes to ensure they are running smoothly and efficiently by supervising system activity for 100+ users, providing daily updates via email, to the Scrum Master and stakeholders on Business and Compensation Partners promotion planning progress• Designed and maintained 6+ simplified guides to accelerate Business and Compensation Partners adoption of new system process to s to enhance the overall experience during rewards programs planning productivity• Developed user acceptance testing scenarios for the Anaplan Promotion system based on user stories and requirements gathered in virtual and onsite meetings, enabling users to test the functionality of the tool• Initiated and managed a tracking system for the FY20 Promotions Program, evaluating the effectiveness of time allocation and the training provided. Through analyzing training session participation, exported system history data and office hours attendance, the Compensation Team was able to apply lessons learned to the following Compensation planning cycle• Identified approximately 1,000 conditions that could be eliminated due to their referencing of inactive job profiles or grade profiles, leading to a 25% reduction in database crashes, improving manageability of Workday eligibility rules, easing future streamlining efforts

• Implemented a new weekly curriculum to promote a higher level of engagement and curiosity.• Organized 2-3 daily activities that enable children to learn about the world and spark curiosity• Maintained daily records to inform parents of their child’s progress, routines, and interests• Observed toddlers for signs of emotional or developmental problems to foster a protective environment • Attended to children’s basic needs by feeding them, dressing them and changing their diapers• Taught essential skills such as colors, shapes, numbers, and letter recognition, personal hygiene and social skills

• Supervised toddlers daily to keep them safe, and inform parents on their child’s behavior leading to increased parent satisfaction• Served meals and snacks in accordance with nutritional guidelines, saving the school approximately $450 a month• Updated records daily, informing parents of a child’s progress, routines, and interests leading to the creation of activities they enjoyed, resulting in a higher level of engagement• Tended to children’s basic needs by feeding them, dressing them and changing their diapers demonstrating the importance of good hygiene, leading to a 15% decrease of preventable illness

• Conducted 50+ transactions daily in the Front End of the store while providing excellent customer service, leading to increased customer satisfaction and a 45% customer return• Distributed products throughout store according to their use and retail price• Conducted regular cleaning and maintenance of shelf stock levels• Coordinated alarm tagging for designer products while unloading new merchandise from the weekly shipment delivery truck

• Provided excellent customer service at all times, greeting customers upon arrival • Assisted customers in finding items in person and over the phone• Maintained a clean and neat store at all times• Conducted 25+ cash and debit card sales per day• ​Ensured proper merchandise presentation is maintained in accordance with the company standard