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Sarah Cooper is listed as 🌈 Customer Service Expert (Live Chat and Email) at BackerKit, a company with 38 employees, based in New Philadelphia, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Sarah Cooper.
Sarah Cooper previously worked as Backer Support Specialist at Backerkit and Live Chat Agent at Simplrflex. Sarah Cooper holds Web Development from Bloomtech.
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Tech savvy people-oriented Customer Success Agent (10+ years) (3+ years remote) with managerial experience and a typing speed of 88wpm. Knowledgeable about UX and front-end programming experience. (HTML, CSS, Javascript, React.JS)Demonstrated strengths in CRM systems (ZenDesk, Salesforce, and Intercom integrated platform), conflict management, high-pressure environments, and cultivating positive relationships to secure customer retention and exceed metrics.Maintains a solid consistent 4.8+ customer review score and 100% business partner accuracy rate at current role.🏳️🌈 Also a cat, poetry, and art enthusiast. 🐾
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San Francisco Bay Area
- Deliver consistently fantastic support to crowdfunding backers over high-volume email. - Work with our Creator Success team and our creators to identify opportunities to prevent or reduce backer inquiries. - Provide support to crowdfunding creators and their team over email and phone during the onboarding process.- Maintain strong working knowledge of.
Remote
- Multi-tasks up to 3 live chats and 5 emails simultaneously for 20+ business partners while adhering to policies, procedures, and tone guidelines.- Maintains a solid 4.8+ voluntary review score by customers and a 100% accuracy rating by business partners.- Selected by leadership team to participate in quality assurance role, auditing and providing.
New Philadelphia, Ohio, United States
- Managed employee relations and performance to meet internal targets.- Resolved escalated customer service issues to ensure satisfaction.- Handled high-volume orders to reduce wait time and stock management.- Cross-trained to fill in for absent team members and cover kitchen needs.- Used upselling techniques to boost order value, generating additional.
New Philadelphia, Ohio
- Led and trained new personnel in the use of equipment and customer service.- Processed payments accurately and efficiently, even during peak times.- Advocated for additional revenue through upselling techniques.- Assisted in store operations by restocking supplies and completing checklists.
Columbus, Ohio
- Mentored and trained new employees in policies and procedures.- Exceeded customer expectations by managing wait lists (70+ guests) and accommodating special needs.- Minimized complaints by optimizing turnaround times and capturing repeat business.
New Philadelphia, Ohio
Greater Chicago Area
- Developed and implemented operational and staff training initiatives.- Achieved high health inspection scores through adherence to regulations.- Managed inventory, including stock rotation and orders for new supplies.- Maximized sales through promotion of high-profit items.- Optimized team performance while maintaining job satisfaction and morale.
New Philadelphia, Ohio
New Philadelphia, Ohio
- Cross-trained to fill in for absent team members and cover kitchen needs.- Set clear standards for employee relations and overall performance to advise team to meet internal targets consistently.- Trained employees to maintain a friendly demeanor, professional service, and uphold company values.- Resolved escalated customer service issues to provide.
Other employees you can reach at backerkit.com. View company contacts for 38 employees →
Lafia Morrow
Colleague at BackerkitEmeryville, California, United States, United States
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Barry Ironmonger
Colleague at BackerkitBramley, England, United Kingdom, United Kingdom
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Crystal Turnau
Colleague at BackerkitSan Leandro, California, United States, United States
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Cooper Pell
Colleague at BackerkitSan Francisco, California, United States, United States
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Marisa Mark
Colleague at BackerkitLos Angeles, California, United States, United States
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Cristina M.
Colleague at BackerkitFleming Island, Florida, United States, United States
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Julio Terra
Colleague at BackerkitBrooklyn, New York, United States, United States
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Alex Mcguire
Colleague at BackerkitSan Francisco, California, United States, United States
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AR
Antonio Rosales
Colleague at BackerkitSan Francisco, California, United States, United States
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SH
Skyler Hardman
Colleague at BackerkitSalt Lake City Metropolitan Area, United States
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Quick answers generated from the profile data available on this page.
Sarah Cooper works for BackerKit.
Sarah Cooper is listed as 🌈 Customer Service Expert (Live Chat and Email) at BackerKit.
Sarah Cooper is based in New Philadelphia, Ohio, United States while working with BackerKit.
Sarah Cooper has worked for Backerkit, Simplrflex, Daily Grind Cafe, Starbucks, and Condado’S Tacos.
Sarah Cooper's colleagues at BackerKit include Lafia Morrow, Barry Ironmonger, Crystal Turnau, Cooper Pell, and Marisa Mark.
You can use AeroLeads to view verified contact signals for Sarah Cooper at BackerKit, including work email, phone, and LinkedIn data when available.
Sarah Cooper holds Web Development from Bloomtech.
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