Sarah Cooper Email & Phone Number

San Francisco Bay Area

- Deliver consistently fantastic support to crowdfunding backers over high-volume email. - Work with our Creator Success team and our creators to identify opportunities to prevent or reduce backer inquiries. - Provide support to crowdfunding creators and their team over email and phone during the onboarding process.- Maintain strong working knowledge of our product, acting as an advisor and educator for our customers.- Contribute to product development with feedback from creators on their experience and their feature requests.- Constantly find ways to improve the support process and help define it.

Remote

- Multi-tasks up to 3 live chats and 5 emails simultaneously for 20+ business partners while adhering to policies, procedures, and tone guidelines.- Maintains a solid 4.8+ voluntary review score by customers and a 100% accuracy rating by business partners.- Selected by leadership team to participate in quality assurance role, auditing and providing feedback on other customer service experts.- Applies data-driven and personalized responses to help business partners retain their target audiences and increase retention.- Consistently achieves performance quotas, speed & metrics, and one-contact resolution for most issues.

New Philadelphia, Ohio, United States

- Managed employee relations and performance to meet internal targets.- Resolved escalated customer service issues to ensure satisfaction.- Handled high-volume orders to reduce wait time and stock management.- Cross-trained to fill in for absent team members and cover kitchen needs.- Used upselling techniques to boost order value, generating additional revenue.

New Philadelphia, Ohio

- Led and trained new personnel in the use of equipment and customer service.- Processed payments accurately and efficiently, even during peak times.- Advocated for additional revenue through upselling techniques.- Assisted in store operations by restocking supplies and completing checklists.

Columbus, Ohio

- Mentored and trained new employees in policies and procedures.- Exceeded customer expectations by managing wait lists (70+ guests) and accommodating special needs.- Minimized complaints by optimizing turnaround times and capturing repeat business.

New Philadelphia, Ohio

Greater Chicago Area

- Developed and implemented operational and staff training initiatives.- Achieved high health inspection scores through adherence to regulations.- Managed inventory, including stock rotation and orders for new supplies.- Maximized sales through promotion of high-profit items.- Optimized team performance while maintaining job satisfaction and morale.

Greater Chicago Area

New Philadelphia, Ohio

New Philadelphia, Ohio

- Cross-trained to fill in for absent team members and cover kitchen needs.- Set clear standards for employee relations and overall performance to advise team to meet internal targets consistently.- Trained employees to maintain a friendly demeanor, professional service, and uphold company values.- Resolved escalated customer service issues to provide assistance and restore customer satisfaction.- Running register, phones, and drink orders serving guests simultaneously, monitoring tip disbursement and cash drawer.- Handled high volume of orders and prioritized food orders to synchronize delivery and reduce wait times while producing consistent, quality results.- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity, kept track of inventory and stock

New Philadelphia, Ohio

New Philadelphia, Ohio

Web Development

Full-stack web development | HTML/CSS, Javascript, React.js

Education record

Education record