Shane Smith Email & Phone Number

San Francisco Bay Area

Investigated claims assigned in regard to accidents involving cars from the Enterprise Holdings family.Inspected rental contracts and corporate service agreements to determine coverage for accidentWorked with law enforcement, body shops, tow companies, medical providers, and all involved parties to gather information for accident recreation and liability investigation.Negotiated with different parties (Government and insurance agencies along with adverse parties to reach a swift and fair mutually beneficial resolution.Utilized state specific case law in the investigation of coverage and liability for losses.Interpreted body shop estimates, police reports, along with statements and supplied photos of involved parties to determine liability.Created and mailed coverage lapse, claim denial and settlement letters to appropriate parties.Set objectives for each claim to ensure completion in timely fashion and assisted other representatives with handling of their claims.

Greater St. Louis Area

Managing Staff of supervisors, valets, bellmen and concierge. Forecasting Revenue and expenses for the site along with ordering additional office supplies, tickets and uniforms. Coordinating with Hotel management for weekly staff meeting about upcoming events and groups the hotel will handle. Contact and interview potential candidates through job pipeline. Work directly with event managers, Director of Operations and Hotel General Manager. Along with Account Manager send weekly updates to General Manager and Director of Operations about plan of action. Create weekly forecasts based on hotel occupancy and events to effectively schedule to maximize productivity and lower costs. Handle guest escalations from supervisors and front desk staff. Conduct daily revenue reconciliation based off of past days revenue spreadsheet.

Supervising Bell, Concierge, and Guest Service Associates on every shift up to around 20 employees at one time. Handling Cash drops at the end of the shift.Resolving any guest issues related to parking. or bell services. Picking up and dropping off a United Airlines flight crew on time. Working with hotel staff to enhance guest experience. Was promoted from Guest Service Associate in June of 2014

Columbus, Ohio Area

Welcoming guests to the hotel, assisting them with their bags and guiding them to the front desk then helping them get settled in their room. Parking and retrieving guests’ vehicles in a timely fashion undamaged. Giving guests directions to local attractions and giving them suggestion on local entertainment and dining

Attended Weekly Job Auditions in which interviews of potential associates are conducted.Forecasted upcoming events to make sure our site hits its productivity and scheduling goals.Created and maintained professional relationships with current and potential clients.Revenue Reconciliation maintain and accounting for the financials of daily,overnight and monthly parking.

United States

Columbus, Ohio Area

Along with a team of professionals, I provide guidance to my clients to help them reach their financial goals.

Columbus, Ohio Area

Open incoming educational and financial documents for perspective applicants to The Ohio State University Graduate and Professional schools. Sorting incoming documents in the appropriate format and then scanning for digital copies to be filed electronically. Sorting and sending outgoing mail from Graduate and Professional Admissions to the various departments on campus. Processing acceptance and denial letters and also handling case sensitive documents such as social security numbers and proof of deposits.

Cincinnati, Ohio Area

Assisted the manager with day to day operations of the club making sure the proper staff is available. Working with the board of trustees and volunteers to ensure the pool is running properly. Notified the manager of any supplies which need ordering and fulfilling the necessary order when the manager is absent. Interacting with members and prospective members of the club and ensuring a safe, family friendly environment

Cincinnati, Ohio Area

Responsible for watching the pool area to ensure the safety of patrons and that all pool rules are enforced, cleaning of pool grounds and pool

Cincinnati, Ohio Area

Teach basic to advance swimming and diving skills in group and private lessons. Responsible for watching the pool area to ensure safety and that all pool rules are enforced. Handles sale of Concessions and cleans the bathrooms, pool grounds, and pool.

Bachelor Of Science (Bs), Family And Consumer Sciences/Human Sciences Business Services

High School

Activities and Societies: Swimming and Diving (2006-2010)