Taryn Williams Email & Phone Number

O Fallon, Missouri

Earth City, Mo

Bank Supervisor, Risk Management Quality Assurance / Quality Control Mortgage Operations, 2015 to PresentLead team of 12 direct reports in managing the strategies, procedures, data integrity, processes, technology, and training for first-line compliance testing for mortgage lending, vehicle lending, and quality control for Fannie Mae loans. Create, implement and conduct risk management controls and compliance reviews. Ensure Pre-Funding Controls and Post-Closing Quality Controls to satisfy Fannie Mae, FHA, and VA requirements. Collaborate with internal/external examiners and internal groups to interface risk, operations, compliance, and legal. Identify potential risk issues and present findings and solutions to management. ♦ Developed and presented the business case for team to use CRA Wiz compliance management software tool.

Earth City, Mo

Managed team of mortgage consultants in a Consumer Direct/Agent Direct Call Center, overseeing loan originator sales performance, applications, closings, phone adherence, days in process, conversion rates, and pipelines. Ensured compliance with Truth in Lending, HMDA, and ECOA. Developed productive relationships with agents. ♦ Led team to achieve top performance in originated loans and overall scorecard results across three locations. ♦ Served as Project SME for implementation of TRID (TILA-RESPA Integrated Disclosure) among business areas.

Earth City, Mo

Managed mortgage production operational team of mortgage consultants, processors, underwriters, and closers, with a focus on customer experience and compliance. Drove alignment of operations, processes, and procedures through site visits to multiple locations. ♦ Coached and led 10 Mortgage Consultants to generate 53% of total closed loan volume among seven sales teams, with 19.21% pull-through over floor average and 26.75 days ahead of goal. ♦ Reduced costs of rate extensions by multiple thousands of dollars per month and enabled capacity planning during high volume with uninterrupted loan processing by conducting cross-training.

Earth City, Mo

Managed 20-25 FTEs and temporary staff in leading compliance and performance activities for vendors. ♦ Optimized the selection and management of vendors by creating and implementing a vendor scorecard tool that measured national performance in areas that included time, quality, support, and compliance. ♦ Played instrumental role in collecting 75% of outstanding invoices ($330k+) from dissolved title company, participating in negotiations along with corporate attorneys as Point of Contact (POC) for bank. Communicated status of negotiations to Bank Director and Assistant Vice President.

Earth City, Mo

Served as SME on multiple bank compliance and mortgage operations initiatives. Led quality assurance, system integrations, procedural updates, testing, business process and workflow mapping/analysis using data capture and modeling of technologies, methodologies, and tools. ♦ Delivered a record month of closing 1,475 loans in 60 days.♦ Generated goodwill among customers and ensured compliance during a system outage by creating a manual Initial Disclosure package and sending it to 87 customers within allotted time. ♦ Honored by management and committee with Simpler Faster Better Award for performance and for being “…the MLS associate who most embodies the spirit of the awards.”

Earth City, Mo