Hi there, I’m John! Thanks for checking out my profile!I am a product management & go-to-market professional with over two decades of experience managing high-impact, customer-centric enterprise software and SaaS applications -- including CRM, contact center, database, and AI/ML technologies.I’m a former adjunct university professor, as well as the author of 3 books on CRM and Contact Center software and best practices.Outside of work, I am an accomplished endurance athlete and coach who has participated in some of the world's most extreme events including the Western States 100 Mile Endurance Run and the Barkley Marathons (as seen in the Netflix documentary). My favorite role so far? Being a NICA youth mountain bike coach, and coaching my son 😀Throughout my career, I’ve worked in inbound and outbound product management, with specialties in product discovery, sales enablement, partner management, and customer support, where I’ve led international teams and helped drive $100M in revenue across different products and teams.I love what I do, and I am passionate about not only contributing to building and shipping products, but helping customers unlock value and achieve favorable business outcomes.Cheers,John