Christopher Short Email & Phone Number

Winchester, VA, US

Virginia, United States

Santa Barbara, CA

* Provides customer-facing support for licensees that use Tessitura Network Web Products.* Collaborates with both the Web Products team as well as the broader Tessitura Support teams to provide support for TN Express Web, TN Mobile Plus and TN Social Ticketing.* Serves as Tessitura Web Products expert, provide training and phone/web support for live.

The Granada Theatre, Santa Barbara, CA

* Acting Tessitura Systems Administrator (Apr. ‘13 – Feb. ‘14)* Provides Consortium Support for six organizations (1 Master Licensee, 5 Sub-Licensees)* Project Lead on rolling out support products such as N-Scan, Tessitura Network Mobile Plus, Tessitura Print at Home Ticketing Service* Project Lead on the second Sub-Licensee onboarding (Wallis Annenberg.

The Granada Theatre, Santa Barbara, CA

* Provided functional support to the Director of Ticketing Services* Assisted Dir. Ticketing Services with the first Sub-Licensee onboarding (Lobero Theater)* Responsible for training of Supervisors on Event Management/Build* Tessitura Network Express Web (TNEW) Subject Matter Expert: Managed and provided support for all SBCPA Event Builds* ADA Subject.

The Granada Theatre, Santa Barbara, CA

* Main resource for building events in the Tessitura Client* Ran 75% of all Will Call shifts, providing settlement reports as needed* Responsible for training Box Office part-time staff* Managed list pulls for all presenting organizations* Supervised Box Office Part Time staff on a daily basis* Used troubleshooting skills to investigate order discrepancies

• Verified client contracts for product and pricing alignment.
• Managed the creation and assignment of projects within the Web Ops department.
• Responsible for marking Web Ops/SEO products for fulfillment and billing.
• Assisted Clients and Sales Representatives via telephone and email.
• Worked with the Sales and Order Entry Teams to streamline order submission.
• Trained new personell added to the Web Ops and SEO Traffic Teams.

Create Project Plans for weekly, bi-weekly and monthly newsletters and promotional e-mails. Manage the creation of Electronic Customer Relations Media (eCRM), working with in-house Creative Teams, Off-shore Web Developers and Quality Assurance Teams, and Third Party Vendors to send out nearly 5 million e-mails a week.

Create and maintain project plans for maintaining and updating WeightWatchers.com sites in the United States, Canada, the United Kingdom, Australia/New Zealand, Germany, France and the Netherlands. Projects included Ad Sales, Marketing and Innovations related content and design.

Work with Senior Project Managers to coordinate projects and their teams. Create and maintain project plans for maintaining and updating WeightWatchers.com sites in the United States, Canada, the United Kingdom, Australia/New Zealand, and Germany. Projects included Ad Sales, Marketing, Maintenance and Innovations related content and design.

Maintain and create new content using GCMS/CMS (Team SME) platforms for 29 websites in 31 languages. Troubleshooting HTML and basic JavaScript errors within existing and new pages across all Weight Watchers web sites. Projects included Marketing, Ad Sales (Targeted Ads, Served Ads, Micro Sites, Brand Platforms), and overall Content updates.

Provide customer support for the Weight Watchers websites via e-mail for the United States, Canada and the United Kingdom.