Todd Smith Email & Phone Number

Develop new product lines and revamp company’s web-based rating and policy issuance system. Design applications from inception to deployment within time and budgetary constraints. Learn business, prepare detailed specs, manage extensive UAT, and deploy to production under strict deadlines. Create user stories, features, and all aspects of Rally and Jira tools.· Optimized new product development by mastering product knowledge, assisting communication across teams, and educating brokers which led to multi-million dollar premium increase.· Reduced company exposure and ensured swift production deployment by directing complex projects to implement rapid solutions in collaboration with stakeholders and cross-functional teams.· Streamlined change management processes for monthly releases to boost efficiency in Scaled Agile Framework environment.· Acted as subject matter expert for personal and commercial lines products. Extensive knowledge of specialty lines, surplus lines, admitted and non-admitted business · Devised integration strategies for custom applications within established workflows.· Collaborated with project manager to design technical solutions for addressing complex business challenges.· Directed platform/system upgrades and implemented cutting-edge solutions by leading cross-functional teams.· Pioneered design upgrades to accommodate frequently changing compliance requirements.· Led business process design, conducted quality testing, monitored implementation phases, and delivered end-user training.· Reviewed customer interaction processes, suggested appropriate improvements, and delivered customer support.

· Built customer relationship management team by providing technical support to producers and agency employees.

· Managed book of business for company's most profitable group while overseeing performance of 140+ agents.

Developed underwriting endorsement application by validating design to incorporate all underwriting rules. Partnered with CSC to create Rating component of SEMCI, including validating underwriting rules, bug-fixing research, and parallel testing. Served as lead analyst and project manager on commercial underwriting front-end web applications for new businesses.• Guided brokers/agents through web sessions and in-house visits about handling new business entries and endorsements, strengthening relationships, and enhancing new business via improved application usability.• Resolved production issues by working with technical staff to troubleshoot and execute quick fixes that minimized downtime and prevented potential loss of new business.• Coordinated with CSC to deploy customized SEMCI applications for 400+ agents by mastering agency management systems and rating software and providing post-implementation support to shift 98% of processing tasks to external agents.• Spearheaded real-time underwriting processing project, overseeing all phases from initiation to deployment by leveraging expertise in underwriting, claims, and marketing systems.• Headed time-sensitive projects in response to state regulatory changes, including annual Rating updates and revisions to Safe Driver Incentive Program (SDIP).• Formulated detailed technical requirements to support development of new commission plan.• Defined requirements and created detailed technical specifications to ensure alignment with user needs and business goals.• Designed automated solutions to upgrade existing applications that optimized workflow efficiency.• Diagnosed and resolved integration and technical issues by working with internal and external teams.• Enhanced capabilities of newly hired analysts by conducting training and mentoring sessions.• Oversaw issues/maintenance with processing vendors by handling weekly conference calls and multiple system upgrades.