Todd Smith Email & Phone Number

Develop new product lines and revamp company’s web-based rating and policy issuance system. Design applications from inception to deployment within time and budgetary constraints. Learn business, prepare detailed specs, manage extensive UAT, and deploy to production under strict deadlines. Create user stories, features, and all aspects of Rally and Jira.

· Built customer relationship management team by providing technical support to producers and agency employees.

· Managed book of business for company's most profitable group while overseeing performance of 140+ agents.

• Developed underwriting endorsement application by validating design to incorporate all underwriting rules. Partnered with CSC to create Rating component of SEMCI, including validating underwriting rules, bug-fixing.
• Guided brokers/agents through web sessions and in-house visits about handling new business entries and endorsements, strengthening relationships, and enhancing new business via improved application usability.
• Resolved production issues by working with technical staff to troubleshoot and execute quick fixes that minimized downtime and prevented potential loss of new business.
• Coordinated with CSC to deploy customized SEMCI applications for 400+ agents by mastering agency management systems and rating software and providing post-implementation support to shift 98% of processing tasks to.
• Spearheaded real-time underwriting processing project, overseeing all phases from initiation to deployment by leveraging expertise in underwriting, claims, and marketing systems.
• Headed time-sensitive projects in response to state regulatory changes, including annual Rating updates and revisions to Safe Driver Incentive Program (SDIP).