Partner Engagement Director (PEM) is responsible for assisting our partners during implementations through providing guidance and best practices, reviewing project deliverables, being a point of advocacy and escalation and helping to reduce/resolve issues.The PEM plays a critical role for Partners by acting as an expert to map out and execute successful implementations. The PEM works as a pool within a region and advises the Partner through best practices, the proposal process, project… Show more Partner Engagement Director (PEM) is responsible for assisting our partners during implementations through providing guidance and best practices, reviewing project deliverables, being a point of advocacy and escalation and helping to reduce/resolve issues.The PEM plays a critical role for Partners by acting as an expert to map out and execute successful implementations. The PEM works as a pool within a region and advises the Partner through best practices, the proposal process, project execution. Show less

The Program Architect plays a critical role within Salesforce Services, serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers.Help clients consistently meet/exceed goals and metricsContribute to a program vision and advise on program/project strategies.Enable customer and partners to effectively integrate Salesforce into the customer's infrastructure.Ensure health of customer architecture across… Show more The Program Architect plays a critical role within Salesforce Services, serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers.Help clients consistently meet/exceed goals and metricsContribute to a program vision and advise on program/project strategies.Enable customer and partners to effectively integrate Salesforce into the customer's infrastructure.Ensure health of customer architecture across Salesforce products and complementary platforms.Drive, through governance and attention to critical architecture decisions, adherence to standards and best practices in domains such as: Security, Performance, Integration, Analytics, Mobile, Release Management and Development Lifecycle.Engage Salesforce Architect Community, Product Managers and Core Engineering on high-risk architecture recommendations. Show less

The Success Specialist engages with Customers to improve and accelerate their adoption of Salesforce solutions to help transform their business and achieve business objectives. This is accomplished through the delivery of Success Accelerators which are targeted consulting/advising engagements. These engagements are designed to increase product awareness, provide industry best practices, and drive business transformation.

Responsible for bringing best ideas, innovations, and capabilities to a portfolio of customers in Latin America, providing technical leadership coupled with a deep understanding of each customer’s implementation, thus ensuring overall adoption and driving greater business value and satisfaction.Develop long-term relationships with customers, connecting with key business executives and IT stakeholders, developing an understanding of their business requirements and goals, and how they are… Show more Responsible for bringing best ideas, innovations, and capabilities to a portfolio of customers in Latin America, providing technical leadership coupled with a deep understanding of each customer’s implementation, thus ensuring overall adoption and driving greater business value and satisfaction.Develop long-term relationships with customers, connecting with key business executives and IT stakeholders, developing an understanding of their business requirements and goals, and how they are using Salesforce platform. Show less

Oracle - Proactive Support Center

Worldwide proactive support, business social media, tooling

Responsible for all IT infrastructure area

Responsible for developing and managing partners/ customers portfolios, resolving problems and remove obstacles that may diminish business success by demonstrating strong communication, coordination and creative problem solve expertiseFocus on customer success, meeting software expectations with all customer projects, dealing and negotiation: schedule, training, etc..Worked on a range of diverse partner implementation projects, partner and customer interactions, and the… Show more Responsible for developing and managing partners/ customers portfolios, resolving problems and remove obstacles that may diminish business success by demonstrating strong communication, coordination and creative problem solve expertiseFocus on customer success, meeting software expectations with all customer projects, dealing and negotiation: schedule, training, etc..Worked on a range of diverse partner implementation projects, partner and customer interactions, and the engagement of appropriate resources including business development, project management, application engineering, release engineering, web services, and customer/technical support. Provided pre-sales guidance and knowledge expertise on products to lead the Team to all project goals, understanding current product portifolio and new product releases. Show less

Technical support engineer responsible for help customers remotely