• Manage Comparex CSP billing based on quarterly, monthly, and annually for Microsoft software licensing and including azure, O365, perpetual, AZURE marketplace• Handling Managed cloud services by fetching consumption from internal cloud consumption tools• Working with Sales insides, BDM and cloud success manager for any kind of issue with invoicing, cloud services and licensing• Handling Microsoft change of channel partner process (COCP)• Handing resellers/ customer’s queries through Microsoft partner center via Support request and deep research in MPAC, Creating MS support tickets from Microsoft partner center for any credit/refund issue escalated by Sales/customer• End to end billing for service support for MS 0365, azure and NCE working with venders and sales teams for any discrepancy• Manage azure market place - one time billing including split billing of exceptional customers• Responsible to send the invoices and closely work with finance team send this to end customer• Responsible to create credit memo, credit re-bills and customer pending approval payment to fixed along with Stake holder and BDM’s• Responsible for managing/creating Sales order and purchase orders for software services sold by SoftwareONE on MS products• Primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other stakeholders.• Cloud Solution Provider (CSP) - Microsoft Partner Network billing and licensing• Reconciliation of billing from the file received from the partners (Microsoft, azure marketplace)• Resolving Service now (SNC) tickets related to billing issues, queries, and new submissions• Manage Microsoft credit request and create internal sales credit memo/ purchase return order• Microsoft license based O365 and azure usage-based subscription billing through NAV ERP• Following up on open orders, reconciliations of license reservations.• Responsible to achieve SLA and quality as defined by the process

• Direct Bill queries of participant – invoice, issue retro refund to the participates, coordinating with DBP/Cobra team for any client/participant escalations.• Calculation of bills as per the plan enroll and wellness program• Make sure to send accurate invoices/bills to the participants• Issue and post bills, receipts and invoices• Ensure all clients remain informed on their outstanding debts and deadlines• Write thorough reports on billing activity with clear and reliable data• Manage the status of accounts and balances and identify inconsistencies• Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally• Continuing to improve the payment process• Working on premium billing reports of client and send the payments to venders• Reconcile the next premium payments and adjust the surplus of payment in next billing cycle to the venders Working on client’s data reports by using excel tool ie. VLOOKUP, pivot table

• Litigate the account of the customer, then moved the a/c to collection • Prepare settlement letter and send directly to the customer• Take action to account of the customer whether he is bankrupt/IVA/DRO• Review the accounts of the CSE and make sure the account sent to UK with 100% quality• Manage and allocation process• Support in quality analysis and QC• Prepare daily, weekly and monthly reports

Preparing Bank account reconciliation for the Employer under Ireland Defined contribution Plan.•Preparing Leaver Option Statement and issue to the member or employee and calculate the total vesting period of the member •Uploading contract notes received from investment manager and confirm the actual valuation amount with SMART application tool•Setting up new records of the member according to the investment choices received from administrator of the scheme