Wayne Evans Email & Phone Number

Washington, United States

Lead and oversee the following at a large, decentralized customer environment:Collaboration with various customer stakeholders and partners to identify opportunitiesfor Continuous service Improvement and define objectives. Translation of identified business and operational needs into measurable outcomes. Establishing an Operations Improvement roadmapBuilding an integrated agile plan using the roadmap and identify critical paths, and trackprogress towards key milestones… Show more Lead and oversee the following at a large, decentralized customer environment:Collaboration with various customer stakeholders and partners to identify opportunitiesfor Continuous service Improvement and define objectives. Translation of identified business and operational needs into measurable outcomes. Establishing an Operations Improvement roadmapBuilding an integrated agile plan using the roadmap and identify critical paths, and trackprogress towards key milestones. Establishment and management of the prioritization process and backlog for improvement initiatives. Communication of priorities, risks, statuses, and timelines to key partners, stakeholders, and senior leadershipDelivery of analysis of options and strategic advice to our customer• Build, develop, and maintain positive and meaningful client and subcontractor relationships• Track and report on team and project progress• Track and facilitate project issue resolution• Track the performance of each team member to provide constructive feedback and help themdevelop and grow• Serve as a mentor to the project team and peers• Cultivate and promote Intact’s culture and values within each project team Show less

Www.Junkbelly.Org

JunkBelly's roots trace back through singer and lead guitar player, Wayne Evans. Wayne was the founding member of The Boogie Monsters in Reno, NV. After conquering the Reno scene, he moved the band to Austin, TX where they played many of the classic Austin venues and did some touring. With The Boogie Monsters, Wayne has graced the stage with such classic acts as the Fabulous Thunderbirds, Tommy Castro, Booker T Jones, Dick Dale, Charlie Musselwhite and many more.In 2008 Wayne moved to… Show more JunkBelly's roots trace back through singer and lead guitar player, Wayne Evans. Wayne was the founding member of The Boogie Monsters in Reno, NV. After conquering the Reno scene, he moved the band to Austin, TX where they played many of the classic Austin venues and did some touring. With The Boogie Monsters, Wayne has graced the stage with such classic acts as the Fabulous Thunderbirds, Tommy Castro, Booker T Jones, Dick Dale, Charlie Musselwhite and many more.In 2008 Wayne moved to Wenatchee, WA for family reasons and since has assembled some local heavy hitting musicians to form the valley's best pop rockin blues band: JunkBelly.JunkBelly is a band of seasoned musicians who have made their individual trips around the block. They have passion for music and the experience to know what they want from it. JunkBelly is a blues based pop/rock band that features original tunes that reflect influences such as The Allman Brothers Band, Ben Harper, Funk Brothers, SRV, and Santana.Since their inception JunkBelly has opened for such acts as Vicci Martinez, Average White Band, and Curtis Salgado and B.B. King. With their roots in the blues and their eyes on the ball they make music that moves people. Whether they play to 10 or 10,000 JunkBelly has earned a reputation for making musical experiences that people remember.Members:Wayne Evans, Vocals, GuitarMike Gamble, Bass, VocalsRick Knowles, Drums, VocalsJeff Frantz, Keyboards, Vocals Show less

Wenatchee Wa

In this role I serve as Team Lead for a seven-member team within the Extreme Scale Infrastructure (ESI) organization responsible for development and configuration of ServiceNow, building technician diagnostic tools for server troubleshooting, training, documentation, and preparation for ISO compliance. Project highlights: • Led team in build of Business Blueprint, a comprehensive business process map that shows all processes, steps, business roles and data tools used across ESI… Show more In this role I serve as Team Lead for a seven-member team within the Extreme Scale Infrastructure (ESI) organization responsible for development and configuration of ServiceNow, building technician diagnostic tools for server troubleshooting, training, documentation, and preparation for ISO compliance. Project highlights: • Led team in build of Business Blueprint, a comprehensive business process map that shows all processes, steps, business roles and data tools used across ESI Service Management Systems.Consolidated and streamlined all role-based training materials in ServiceNow to improve availability. • Oversaw team in development and delivery of field diagnostic tools in ServiceNow that provide customer-specific configurations for enterprise servers of key ESI clients including eBay, IBM, Bloomberg, and Microsoft. • Managed implementation of a robust Master Data Management program for ESI. Consolidated master data from four resources in ServiceNow that reduced discrepancy from 30% to 5%. • Drove preparations for ESI Services organization for ISO certification.Awards: President’s Award for Outstanding Leadership (FY 16), Delight Award/2x Bravo Award (FY 20), Gold Award (FY 16), Silver Award (FY 18), Bronze Award (FY 17). Show less

Wenatchee Wa

As Services Manager I managed 30 Dell employees and 90 contract technicians split into three US regions of data center teams responsible for serving 21 physical locations in four cities supporting 30 Dell product platforms and maintaining ~600K servers.Highlights:• Successfully pitched management on business value of ServiceNow as part of a major Dell systems consolidation initiative and gained approval to lead implementation for Dell’s first ServiceNow project. • Led… Show more As Services Manager I managed 30 Dell employees and 90 contract technicians split into three US regions of data center teams responsible for serving 21 physical locations in four cities supporting 30 Dell product platforms and maintaining ~600K servers.Highlights:• Successfully pitched management on business value of ServiceNow as part of a major Dell systems consolidation initiative and gained approval to lead implementation for Dell’s first ServiceNow project. • Led four-member team to implement Incident Management, Problem Management, and Change Management modules on a limited budget and aggressive delivery timelines. Show less

In my first role with Dell I managed hardware maintenance and repair for up to 150K servers on a Dell Data Center Solutions client site, leading a 10-member team responsible for ensuring all logistics, scheduling of deployments, and maintenance of equipment within terms of SLAs for Dell’s Data Center Solutions customers. This also included collection, analysis, and reporting on service-related data and maintaining our parts inventory.

I was initially hired by AMD as a Logistics Analyst consultant and converted to permanent hire in 2008. During this time I was responsible for monitoring and maintaining data on vendor contracts, PO's, and product inventory to support just in time manufacturing. This included analyzing global logistics and inventory distribution to off-site locations for large PC manufacturers, developing logistics plans to improve material flow and support clients' lean manufacturing processes, and IT work… Show more I was initially hired by AMD as a Logistics Analyst consultant and converted to permanent hire in 2008. During this time I was responsible for monitoring and maintaining data on vendor contracts, PO's, and product inventory to support just in time manufacturing. This included analyzing global logistics and inventory distribution to off-site locations for large PC manufacturers, developing logistics plans to improve material flow and support clients' lean manufacturing processes, and IT work that included SAP training and contributions to system upgrades and testing. Show less

For client Agile TCP / Spansion, I managed a training development team creating material for 10 logistics processes in SAP to support a new production facility opening in Japan.

For IGT I contributed to the design and implementation of advanced logistical processes for Service and Production within their Casino Service division.

In this role I defined new department goals to support new Service Organization requirements as a result of recent SAP implementation, leading a team of five performing operational analysis, end user support, curriculum development, and end user training. I was responsible for developing IGT's first web-based metric tools using SAP Business Warehouse and developing metrics for a national service organization.

Led a team of 6 core team members through the SAP implementation process representing IGT's nationwide Service Organization - Customer Service ModuleProject preparation - gather and analyze dataBusiness blue print - Analyze and design business processesDocument "as is" and "to be" processes creating new more standardized processesRealization - configure and test system functionality; develop transactional documentationDesigned Access database to organize… Show more Led a team of 6 core team members through the SAP implementation process representing IGT's nationwide Service Organization - Customer Service ModuleProject preparation - gather and analyze dataBusiness blue print - Analyze and design business processesDocument "as is" and "to be" processes creating new more standardized processesRealization - configure and test system functionality; develop transactional documentationDesigned Access database to organize and drive SAP configurationFinal preparation - update business processes; develop training curriculum; deliver training to end user groupsGo Live and Support - validate cut over data; support end user issue resolution; facilitate change management Show less

This role included managing a 16-member team (Administrative, Service Technicians, Customer Service) to service all IGT video lottery terminals in WV, DE, and RI. I also managed a small parts warehouse, developed databases to track service events and inventory, and created and analyzed service metrics for presentation to regulatory bodies and senior management.

In my first role with IGT I developed new gaming jurisdictions by interacting with customers, employees, and regulatory bodies of all gaming jurisdictions and casino management groups (Harrah's, Caesars, Station Casino's etc). I also provided customer service/facilitation for major casino construction and expansion projects.

Education record

Sap Modules And Best Practices

Activities and Societies: SAP - SM-SD-PP-MM-IM-QM-CS-and BW As part of my SM team lead position @ IGT I had the opportunity to attend many.

Education record

Education record