William Walker Email & Phone Number

Oversees our largest Dealer Partnerships and is responsible for the end-to-end lifecycle of paying customers. Mainly responsible for providing effective consultation to customers through regular performance analysis and support. Closely partner with Regional Sales Directors to drive growth within the existing customer base through product upgrades, new product sales, and renewals.* Manage account base of 400 paying accounts (60-70 groups)* Complete post-sale onboarding for new dealerships and dealership personnel* Provide dealership and group-level performance analysis; identify areas of potential improvement* Prospect, identify, and qualify upsell/cross-sell opportunities and renewal candidates to directly support expansion efforts

Emerged as a thought leader on the team and was able to consistently deliver a high level of quality and throughput. Able to be collaborative and effective as a brand ambassadors both internally and externally. -Assisted managers and team leads with reporting to better streamline throughput efficiency -Helped with special projects to help our sales and service organizations work more collaboratively-Was a mentor for new team members onboarding to the Customer Success team and teaching them how to succeed in the role

Understand the importance and special requirements of our larger and sometimes more complex accounts and groups.-Engage dealers at a high throughput and effectiveness without sacrificing quality or level of engagement-Consistently use the most appropriate communication channel, terminology, and approach when supporting dealers-Consistently able to diffuse frustrated dealers and deliver support in a way that addresses concerns and ensures that caller is no longer unhappy by call resolution-Combine a thorough understanding of CG tools with a problem-solving mindset and excellent communication skillset to work autonomously -Identify new opportunities to expand our existing relationships with customers, while exhibiting awareness of emerging products to cross-sell

Customer Success Specialist with a passion for customer engagement.-Ability to identify high-value and high-visibility dealers and request assistance if necessary on those accounts-Engaged internal stakeholders when appropriate-Collaborate and follow-up when other department coordination is required-2018 CarGurus Presidents Club Award Recipient

Cambridge, Massachusetts

I handle account-related and technical support inquiries for both prospective and current dealer clients.

Berlin, Ma

Responsible for assessing customer needs, building relationships, and recommending products or services TSG offers through ComLax, Pure Hockey and Pure Goalie.

Franklin, Ma

Build and promote the ComLax brand by creating unique, interesting video, blog, and social media content.Planned and developed marketing strategies for 20 in-store events, working with professional athletes to promote the ComLax brand through autograph signings, player interviews, and player product review videosCommunicated with customers through various social media outlets, including but not limited to: Facebook, Twitter, Instagram, Vine, Pinterest, and YouTubeCreated the ComLax Instagram profile in October 2013, which has since grown to more than 20,000 followers

Franklin, Ma

Responsible for managing product inventory, communicating information regarding product specifications on PureHockey.com, PureGoalie.com, ComLax.comResponsible for uploading and communicating all product specifications, details, and images required for product page content on all products on the company's 3 e-commerce websites; PureHockey.com, PureGoalie.com and ComLax.com

North Andover, Ma

Was responsible for scheduling student meetings with Career Service Counselors