Carlos Pires

Carlos Pires Email and Phone Number

Lead Technical Support Engineer @ Talkdesk
san francisco, california, united states
Carlos Pires's Location
Leiria, Leiria, Portugal, Portugal
Carlos Pires's Contact Details

Carlos Pires personal email

n/a
About Carlos Pires

Experience in the Information and Technology Industry: Call Center as a Service, Porting and VoIP Numbers Specialist, Back Office, Process Controller, and Training colleagues.Open-minded person, responsible and dependable, eager to learn and improve, hard worker.

Carlos Pires's Current Company Details
Talkdesk

Talkdesk

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Lead Technical Support Engineer
san francisco, california, united states
Website:
talkdesk.com
Employees:
1135
Carlos Pires Work Experience Details
  • Talkdesk
    Lead Technical Support Engineer
    Talkdesk Sep 2024 - Present
    - Team coordination providing training and guidance;- Processes and articles documentation;- Escalation handling and management;
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  • Talkdesk
    Customer Care Specialist - Integrations
    Talkdesk Apr 2023 - Aug 2024
    - Assisting client with their requests and troubleshooting needs;- Escalation handling and management;- Collaborating with internal teams to ensure timely resolution of client issues;- Processes and articles documentation.
    View
  • Talkdesk
    Customer Care Representative
    Talkdesk Oct 2022 - Mar 2023
    View
  • Talkdesk
    Associate Product Manager
    Talkdesk May 2022 - Aug 2022
    - Product and Project Management;- Roadmap definition and Sprint planning;- Backlog prioritization;- Worked with Scrum and Agile.
    View
  • Talkdesk
    Principal Porting Specialist
    Talkdesk Apr 2021 - Apr 2022
    - Team coordination ensuring client’s requests were met;- Provided training and team guidance;- Processes and articles documentation;- Escalation handling and management;- Phone number portability process;- Assistance with phone number allocation.
    View
  • Talkdesk
    Porting And Numbers Specialist 2
    Talkdesk Oct 2020 - Mar 2021
    View
  • Talkdesk
    Porting And Numbers Specialist
    Talkdesk Oct 2019 - Sep 2020
    View
  • Talkdesk
    Technical Support Representative
    Talkdesk Mar 2019 - Sep 2019
    Lisbon Area, Portugal
    View
  • Swogo
    Category Specialist Electronics - Customer Success Support At Swogo
    Swogo Mar 2018 - Feb 2019
    Lisbon Area, Portugal
    - Customer request engagement and interaction;- Data and results analysis;- Kept up to date with trends within the category ownership products;- Automated system data within category ownership ensuring the bestproduct quality and reducing manual labor.
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  • Jao, Joint Allocation Office
    Capacity Allocation Specialist
    Jao, Joint Allocation Office Jun 2016 - Mar 2017
    Luxemburgo
    - Operated online auctions through the different IT systems;- Handled registrations and change requests from market participants;- Market participants and partners engagement and interaction;- System performance troubleshooting, escalation, and improvements reporting.
  • Docler Holding Luxembourg
    Junior Content Manager
    Docler Holding Luxembourg Mar 2014 - Apr 2015
    - Handled partner's and client's registrations, checking for fake IDs,- interacting with clients via chat and email;- Managed and graded content uploaded by clients;- Performed shift reports and KPIs collection (number of analyzed chat logs,handled chats, number of registrations/fake IDs, partner tag check);- Online product quality assurance;- Provided training for new colleagues.
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  • Sportzone - Comércio De Artigos De Desporto, Sa
    Technical Sales
    Sportzone - Comércio De Artigos De Desporto, Sa Apr 2012 - Jun 2012
    Leiria E Região, Portugal
    Responsible for the reception of clients and counseling on the footwear.
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  • Cato Design
    Graphic Designer (Intern Curriculum)
    Cato Design Feb 2009 - May 2009
    Rua Saint Maur Dês Fossés Lote 9, R/C Esq, Cruz Da Areia, 2410-174 Leiria Leiri
    In-training graphic designer responsible for illustration; Vector drawing; Treatment of photography; Photo manipulation.Preparation of posters, flyers, billboards and logos; Vinyl Application.Design, Advertising, Communication and Illustrators Agency

Carlos Pires Skills

Information Technology Content Management Multimedia Social Media Marketing Photoshop Online Advertising Online Marketing Premiere Video Editing Customer Service Communication Digital Video Marketing Strategy Marketing Communications Digital Marketing Multimedia Marketing Communications Public Relations Social Networking Digital Photography Marketing Community Management Machinima E Commerce Advertising English Graphic Arts Retail Electronics Employee Training Mentoring French Spanish Multitasking High Level Of Accuracy Client Oriented Ecommunications Product Service Portuguese Bundling Automation Multimedia Art Illustrator Graphic Design Social Media Microsoft Excel Adobe Photoshop Distance Learning Visual Arts Adobe Freehand Photography Performing Arts Indesign Management

Carlos Pires Education Details

  • Superior School Of Education (Escola Superior De Educação De Santarém)
    Superior School Of Education (Escola Superior De Educação De Santarém)
    Multimedia Education And Communication
  • Superior School Of Education (Escola Superior De Educação De Santarém)
    Superior School Of Education (Escola Superior De Educação De Santarém)
    Plastic Arts And Multimedia

Frequently Asked Questions about Carlos Pires

What company does Carlos Pires work for?

Carlos Pires works for Talkdesk

What is Carlos Pires's role at the current company?

Carlos Pires's current role is Lead Technical Support Engineer.

What is Carlos Pires's email address?

Carlos Pires's email address is ca****@****ing.com

What schools did Carlos Pires attend?

Carlos Pires attended Superior School Of Education (Escola Superior De Educação De Santarém), Superior School Of Education (Escola Superior De Educação De Santarém).

What are some of Carlos Pires's interests?

Carlos Pires has interest in Social Services, Children, Social Media, Machinima, Civil Rights And Social Action, Education, Digital Video, Science And Technology, Video Games, Social Animation.

What skills is Carlos Pires known for?

Carlos Pires has skills like Information Technology, Content Management, Multimedia, Social Media Marketing, Photoshop, Online Advertising, Online Marketing, Premiere, Video Editing, Customer Service, Communication, Digital Video.

Who are Carlos Pires's colleagues?

Carlos Pires's colleagues are Jp Hartel, Pedro Amaral, Ana Sofia Félix, Nuno Barata, João Martins, Fernando Lopes, Ashlee Mclaughlin.

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