Carlos Pires Email & Phone Number

- Team coordination providing training and guidance;- Processes and articles documentation;- Escalation handling and management;

- Assisting client with their requests and troubleshooting needs;- Escalation handling and management;- Collaborating with internal teams to ensure timely resolution of client issues;- Processes and articles documentation.

- Product and Project Management;- Roadmap definition and Sprint planning;- Backlog prioritization;- Worked with Scrum and Agile.

- Team coordination ensuring client’s requests were met;- Provided training and team guidance;- Processes and articles documentation;- Escalation handling and management;- Phone number portability process;- Assistance with phone number allocation.

Lisbon Area, Portugal

Lisbon Area, Portugal

- Customer request engagement and interaction;- Data and results analysis;- Kept up to date with trends within the category ownership products;- Automated system data within category ownership ensuring the bestproduct quality and reducing manual labor.

Luxemburgo

- Operated online auctions through the different IT systems;- Handled registrations and change requests from market participants;- Market participants and partners engagement and interaction;- System performance troubleshooting, escalation, and improvements reporting.

- Handled partner's and client's registrations, checking for fake IDs,- interacting with clients via chat and email;- Managed and graded content uploaded by clients;- Performed shift reports and KPIs collection (number of analyzed chat logs,handled chats, number of registrations/fake IDs, partner tag check);- Online product quality assurance;- Provided training for new colleagues.

Leiria E Região, Portugal

Responsible for the reception of clients and counseling on the footwear.

Rua Saint Maur Dês Fossés Lote 9, R/C Esq, Cruz Da Areia, 2410-174 Leiria Leiri

In-training graphic designer responsible for illustration; Vector drawing; Treatment of photography; Photo manipulation.Preparation of posters, flyers, billboards and logos; Vinyl Application.Design, Advertising, Communication and Illustrators Agency

Master'S Degree, Multimedia Education And Communication

Theoretical and Theoretical-practical knowledge in: - Computer Applications, Programming Algorithms, E-Goverment - Interactive Argument.

Degree, Plastic Arts And Multimedia

Theoretical and Theoretical-practical knowledge in: - Arts (Introduction to Fine Arts, Drawing, Design, Sculpture, Painting, Reproduction.