Christopher Aleman Email & Phone Number

Chicago, Illinois, United States

Payroll Administrator:- Assist w/ the processing of bi-monthly payroll- Complete an analysis of period over period variances and quantify why there's a variance- Provide daily support for hourly timesheet updates- Provide daily support for Paid Time Off questions, regarding balances, overages, and general use- Assist our HR / PRBP team w/ intricate.

Chicago, Illinois, United States

Section Manager for a company which does private lending. The lending we do is short term. I am currently Managing a group whom processes and takes care of customer's accounts.

• Promoted as an Analyst II processing H-2A ETA form 9142 applications Accomplishments: - Proven track record of meeting timeframes and deadlines for the processing of the ETA Form 9142 - Knowledge on the use of the CMS.
• Consistently working with Team Leads and Certifying Officer(s) to ensure regulated deadlines are met
• Regularly attends training sessions for review and current processing instructions for H-2A applications
• Productive towards consistently being thorough and detailed while processing all assigned cases

for 4 Information Specialists supporting the Labor Condition Application, ETA Form 9035 Accomplishments: - Handled an average of 100 calls per week with a zero average waiting time - Edited and reviewed on average 80 emails per week, meeting our 48 hour response time goal - Developed an email distribution system, adhering to the First In First Out.

Supervised a help desk for 4 Information Specialists supporting the Labor Condition Application, ETA Form 9035 Accomplishments: - Handled an average of 100 calls per week with a zero average waiting time - Edited and reviewed on average 80 emails per week - Developed an email distribution system, adhering to the First In First Out regulated guideline.

Supervised four Customer Service Phone Representatives in a manufacturing environment. Provided side-by-side coaching sessions to each phone associate with an average of one hour each per day.Conducted customer training sessions for use and introduction to existing and newly created products.Oversaw accuracy of order taking and filling ensuring no mistakes.

Supervised four Customer Service Phone Representatives in a manufacturing environment. Provided side-by-side coaching sessions to each phone associate with an average of one hour each per day.Conducted customer training sessions for use and introduction to existing and newly created products.Oversaw accuracy of order taking and filling ensuring no mistakes.

Sr. Treasury Advisor (Lockbox implementation)·Implement customer payment and process requests based on business needs·Extensive knowledge and familiarity using VICOR platform ·Responsible for customer satisfaction throughout the setup and implementation process·Detailed notes and files kept to ensure setup accuracy Team Lead (Coach/Trainer/Acting.

Checking and Savings AccountsHandled on average 100 calls per dayAccomplishments:Consistently among the top 5% of performs center wideRecognized quality customer service with multiple 100% survey marksSelected as Employee of the Month - Claims Associate (6 months) - Debit card / Check card fraud claimsCreated effective probing questions to gather adequate.

Checking and Savings AccountsHandled on average 100 calls per dayAccomplishments:Consistently among the top 5% of performs center wideRecognized quality customer service with multiple 100% survey marksSelected as Employee of the Month - Claims Associate (6 months) - Debit card / Check card fraud claimsCreated effective probing questions to gather adequate.

Managed a team of 25 phone associates, conducting one-on-one coaching sessions to ensure quality assuranceProvided Unit Manager with daily, weekly, and monthly statistical reports around (handle time, adherence, and survey results) Identified and built upon strengths and areas of opportunity for new and seasoned associate Took over escalated calls or.

Account Manager (Customer/Technical Support)·Skillfully provide support to customers for a template website based product·Detail editing and review of recently submitted websites, advising on overall look ·Develop and research suggestions to provide better feedback for customers

Worked with companies' owner to provide the most solid answers to questions possibleDeveloped a standardized frequently asked questions databaseActively made additions and edits to the database of existing and newly reported questions/answersImplemented new training and development sessions for new hires, which resulted in higher performance.

Worked with companies' owner to provide the most solid answers to questions possibleDeveloped a standardized frequently asked questions databaseActively made additions and edits to the database of existing and newly reported questions/answersImplemented new training and development sessions for new hires, which resulted in higher performance.

·Assisted customers in choosing Car rentals and Insurance replacement procedures·Observed sales quota set by the company, always offering upgrades and packages·Maintained maintenance and overall cleanliness of vehicles on the lot

Express Co-worker·Supplied technical support to customers for various computer applications·Maintained and troubleshoot 8 Lanier/Xerox copy machines ·Supported various hardware/software maintenance over network and local printers

Provided customer service to customers seeking copying and printing needsSupported store manager with technical issues and the processing of printing jobsPerformed technical assistance to computer users with email and internet questionsWorked on large copy jobs and assisted in the pricing of large orders

Provided customer service to customers seeking copying and printing needsSupported store manager with technical issues and the processing of printing jobsPerformed technical assistance to computer users with email and internet questionsWorked on large copy jobs and assisted in the pricing of large orders

Barista/Shift Supervisor·Delegated daily tasks to ensure proper functioning and closure·Generated daily deposits, reports, and schedules for overall shift·Implemented breaks, lunches, and Company guidelines for each employee

Bs, Computer Science

Bs, Computer Science

Bs, Computer Science

Diploma

Diploma