Christopher Aleman Email & Phone Number

Chicago, Illinois, United States

Payroll Administrator:- Assist w/ the processing of bi-monthly payroll- Complete an analysis of period over period variances and quantify why there's a variance- Provide daily support for hourly timesheet updates- Provide daily support for Paid Time Off questions, regarding balances, overages, and general use- Assist our HR / PRBP team w/ intricate questions concerning our attendance policy- Provide monthly reporting for various perks presented to various associates: - monthly analysis for any changes, edits, or removal of ongoing deductions

Chicago, Illinois, United States

Section Manager for a company which does private lending. The lending we do is short term. I am currently Managing a group whom processes and takes care of customer's accounts.

● Promoted as an Analyst II processing H-2A ETA form 9142 applications Accomplishments: - Proven track record of meeting timeframes and deadlines for the processing of the ETA Form 9142 - Knowledge on the use of the CMS / Access Database tracking systems - Accurate processing of the Job Registry submission/modification posting - Detailed knowledge of the Code of Federal Regulations 655.100-655.185 - Thorough knowledge and exposure to the form 790 - Experience working and interacting with the various State Work Force Agencies● Consistently working with Team Leads and Certifying Officer(s) to ensure regulated deadlines are met● Regularly attends training sessions for review and current processing instructions for H-2A applications● Productive towards consistently being thorough and detailed while processing all assigned cases

for 4 Information Specialists supporting the Labor Condition Application, ETA Form 9035 Accomplishments: - Handled an average of 100 calls per week with a zero average waiting time - Edited and reviewed on average 80 emails per week, meeting our 48 hour response time goal - Developed an email distribution system, adhering to the First In First Out regulated guideline - Constructed and worked with IT solutions to implement a call tracker for calls received - Developed an archiving system to store and retrieve emails - Provided backup support for call escalations when a supervisor was requestedCreated and maintained an up-to-date frequently asked questions document Assembled a policy review team to ensure no legal advise was provided via responses assembled by the Help DeskWorked daily with certifying officer on having proposed customized drafts approved for submissionManaged the daily processing of federal employer identification number verification requests Implemented language to be used as standard response when assisting the public with questions about the verification processReviewed and approved all verification request denialsActed as backup in performing specialists'Facilitated the 18 Suite training series of "Telephone Doctor"Created a correspondence training course to introduce analysts how to properly review emails and prepare responsesProvided center director with research/information for several Congressional requestsProcessed emergency FOIA (Freedom of Information Act) requests as submitted by the National OfficeGained detailed knowledge of the ETA Form 9035 / cross trained on Analyst DutiesWorked with HR solutions to provide adequate staffing, resulting in the hiring of three Help Desk SpecialistsProvided daily and weekly reports on production/performance statisticsPromoted as an Analyst II processing H-2A ETA form 9142 applications

Supervised a help desk for 4 Information Specialists supporting the Labor Condition Application, ETA Form 9035 Accomplishments: - Handled an average of 100 calls per week with a zero average waiting time - Edited and reviewed on average 80 emails per week - Developed an email distribution system, adhering to the First In First Out regulated guideline - Constructed and worked with IT solutions to implement a call tracker for calls received - Developed an archiving system to store and retrieve emails - Provided backup support for call escalations when a supervisor was requestedCreated and maintained an up-to-date frequently asked questions document Assembled a policy review team Worked daily with certifying officer on having proposed customized drafts approved for submissionManaged the daily processing of federal employer identification number verification requests Requested additional support with us resulting in meeting and maintaining a 24 hour response goalImplemented language to be used as standard response when assisting the public with questions about the verification processReviewed and approved all verification request denialsActed as backup in performing specialists'Facilitated the 18 Suite training series of "Telephone Doctor"Created a correspondence training course to introduce analysts how to properly review emails and prepare responsesProvided center director with research/information for several Congressional requestsProcessed emergency FOIA (Freedom of Information Act) requests as submitted by the National OfficeGained detailed knowledge of the ETA Form 9035 / cross trained on Analyst DutiesWorked with HR solutions to provide adequate staffing, resulting in the hiring of three Help Desk SpecialistsProvided daily and weekly reports on production/performance statisticsPromoted as an Analyst II processing H-2A ETA form 9142 applications

Supervised four Customer Service Phone Representatives in a manufacturing environment. Provided side-by-side coaching sessions to each phone associate with an average of one hour each per day.Conducted customer training sessions for use and introduction to existing and newly created products.Oversaw accuracy of order taking and filling ensuring no mistakes were made with an average of 100 orders per day.Provided cross training on all technical enhancements and digital photo options.Developed and implemented a phone culture to bring a professional image to the company.Processed returns/exchanges, providing feedback based on mistakes or errors made.Built a customer survey to be sent in via mail to provide company information with customer satisfaction feedback. Provided backup over all general office duties such as filing, faxing, mail and switchboard phone duties

Supervised four Customer Service Phone Representatives in a manufacturing environment. Provided side-by-side coaching sessions to each phone associate with an average of one hour each per day.Conducted customer training sessions for use and introduction to existing and newly created products.Oversaw accuracy of order taking and filling ensuring no mistakes were made with an average of 100 orders per day.Provided cross training on all technical enhancements and digital photo options.Developed and implemented a phone culture to bring a professional image to the company.Processed returns/exchanges, providing feedback based on mistakes or errors made.Built a customer survey to be sent in via mail to provide company information with customer satisfaction feedback. Provided backup over all general office duties such as filing, faxing, mail and switchboard phone duties

Sr. Treasury Advisor (Lockbox implementation)·Implement customer payment and process requests based on business needs·Extensive knowledge and familiarity using VICOR platform ·Responsible for customer satisfaction throughout the setup and implementation process·Detailed notes and files kept to ensure setup accuracy Team Lead (Coach/Trainer/Acting Manager)·Coach and train our standards of quality set by management·Identify and build upon strengths and areas of opportunity ·Develop new hire and seasoned associates to efficiently manage call handling ·Deliver training material in a classroom setting Electron Claims Services·Training on a system to handle claims filing ·Probe and assist customers in filing disputes ·Continuous advancement as an effective specialist Customer Service (Prime Gate)·Answer complex questions involving accounts·Responsible for continuous training and development·Consistently a top performer within the center

Checking and Savings AccountsHandled on average 100 calls per dayAccomplishments:Consistently among the top 5% of performs center wideRecognized quality customer service with multiple 100% survey marksSelected as Employee of the Month - Claims Associate (6 months) - Debit card / Check card fraud claimsCreated effective probing questions to gather adequate information for the investigation teamCommunicated all disclosures and State/Federal laws to customers.Gained thorough knowledge of the AS-400 system platform for processing claimsAccomplishments:Worked directly with claims examiners by providing effective probing questions to be used in new processing procedureConsistently among the top 10% of performers center wideWas awarded monthly bonuses for being among the top 5% of effective claims initiators

Checking and Savings AccountsHandled on average 100 calls per dayAccomplishments:Consistently among the top 5% of performs center wideRecognized quality customer service with multiple 100% survey marksSelected as Employee of the Month - Claims Associate (6 months) - Debit card / Check card fraud claimsCreated effective probing questions to gather adequate information for the investigation teamCommunicated all disclosures and State/Federal laws to customers.Gained thorough knowledge of the AS-400 system platform for processing claimsAccomplishments:Worked directly with claims examiners by providing effective probing questions to be used in new processing procedureConsistently among the top 10% of performers center wideWas awarded monthly bonuses for being among the top 5% of effective claims initiators

Managed a team of 25 phone associates, conducting one-on-one coaching sessions to ensure quality assuranceProvided Unit Manager with daily, weekly, and monthly statistical reports around (handle time, adherence, and survey results) Identified and built upon strengths and areas of opportunity for new and seasoned associate Took over escalated calls or concerns when brought to my attention by the associatesCreated and facilitated training sessions for seasoned and newly hired banking associates Accomplishments: Created an overdraft fee training class which resulted in the lowering of overall fee reversals by one million plus dollarsTrained / Facilitated 140 new hire associates during 4th QuarterResponsible for three associates being promoted to the online banking departmentCreated and Delivered a training class around adherence (adhering to a set schedule) resulting in a meets/exceed performanceInfluenced unit manager's statistical goals by 40% over a six month period- Lockbox Implementation team creating and servicing lockboxes through the VICOR platform (6 months) Accomplishments: Worked with the Legal Department to ensure all documentation was processed and received prior to a box becoming liveConducted client interviews to review and suggest various options within Lockbox ServicesPerformed maintenance/change requests on live Lockboxes

Account Manager (Customer/Technical Support)·Skillfully provide support to customers for a template website based product·Detail editing and review of recently submitted websites, advising on overall look ·Develop and research suggestions to provide better feedback for customers

Worked with companies' owner to provide the most solid answers to questions possibleDeveloped a standardized frequently asked questions databaseActively made additions and edits to the database of existing and newly reported questions/answersImplemented new training and development sessions for new hires, which resulted in higher performance abilitiesMonitored email responses and phone calls to ensure accuracy

Worked with companies' owner to provide the most solid answers to questions possibleDeveloped a standardized frequently asked questions databaseActively made additions and edits to the database of existing and newly reported questions/answersImplemented new training and development sessions for new hires, which resulted in higher performance abilitiesMonitored email responses and phone calls to ensure accuracy

·Assisted customers in choosing Car rentals and Insurance replacement procedures·Observed sales quota set by the company, always offering upgrades and packages·Maintained maintenance and overall cleanliness of vehicles on the lot

Express Co-worker·Supplied technical support to customers for various computer applications·Maintained and troubleshoot 8 Lanier/Xerox copy machines ·Supported various hardware/software maintenance over network and local printers

Provided customer service to customers seeking copying and printing needsSupported store manager with technical issues and the processing of printing jobsPerformed technical assistance to computer users with email and internet questionsWorked on large copy jobs and assisted in the pricing of large orders

Provided customer service to customers seeking copying and printing needsSupported store manager with technical issues and the processing of printing jobsPerformed technical assistance to computer users with email and internet questionsWorked on large copy jobs and assisted in the pricing of large orders

Barista/Shift Supervisor·Delegated daily tasks to ensure proper functioning and closure·Generated daily deposits, reports, and schedules for overall shift·Implemented breaks, lunches, and Company guidelines for each employee

Bs, Computer Science

Bs, Computer Science

Bs, Computer Science

Diploma

Diploma