Demetrius Tipton Email & Phone Number

Sunnyvale, CA, US

• Provide tier 1 and 2 IT support to LinkedIn's Senior Leadership team.
• Solve for unique business cases surfaced by the executive team.
• Collaborate cross-functionally to minimize the impact of new technology rollouts on executive audiences.
• Deliver Audio/Visual (A/V) support for onsite and offsite events involving C-Level executives.
• Manage users, groups, and mailboxes using tools like Active Directory, Entra ID, Okta, Imanami GroupID, and Microsoft Exchange.
• Leverage PowerShell to automate administrative tasks and improve operational efficiency.

Sunnyvale, CA, US

Sunnyvale, CA, US

Sunnyvale, CA, US

Sunnyvale, CA, US

Sunnyvale, CA, US

Tip10 Technologies is a boutique IT consulting firm serving Individuals, Small, and Medium Businesses.

Fuschl, AT

Sunnyvale, CA, US

• Provided tier-1 customer support for Lynda.com and LinkedIn Learning; both Enterprise and Consumer accounts.
• Consistently resolved approximately 55 customer support cases per day; within SLA and while maintaining a 4.3 average customer satisfaction rating.
• Served as the first line of defense for information technology troubleshooting for the Customer Support Team in Carpinteria.

Sunnyvale, CA, US

• Hosted New Hire Orientation, providing training and support on the use of LinkedIn systems for new recruits.
• Consistently resolved service tickets within SLAs utilizing both ServiceNow and JIRA ticketing systems.
• Provisioned new hire systems and phone accounts.
• Provided A/V support for Bluejeans video conference meetings.
• Managed and configured Tech Vending machine utilizing VendNovation.
• Troubleshot and resolved hardware and software issues.

Sunnyvale, CA, US

• Provisioned and imaged Mac, PC and Linux computers using JAMF Casper, LANDesk, and RHEL, respectively.
• Deployed computer peripherals at all new hire workstations, ensuring they have everything required for maximum day-one productivity.
• Provided walkup, phone, and instant messenger support to troubleshoot and resolve hardware related issues.
• Configured Cisco IP phones, utilizing Cisco Uplinx.
• Assisted in the training of three remote Hardware Technicians to support other LinkedIn offices.

Oakland, California, US

Atherton, CA, US

• Picked-up, processed and delivered mail for the entire college campus.
• Developed processes to expedite the completion of repetitive work.
• Interacted respectfully and knowledgeably with faculty.

Atherton, CA, US

• Managed service tickets in WebHelpDesk.
• Assisted college staff and students with software and hardware issues.
• Drafted instructional documentation for fellow student technicians.
• Created and maintained 2 ghost images deployed on 15 laptops and 30 iPads.

• Sourced and configured virtual server for use with Office Tools Pro, invoicing software.
• Collaborated with CIO to design website that fit the needs of the organization.
• Created website utilizing a web-CMS.

• Performed a system refresh of main sales computer.
• Created a base system image for ease of restoring functionality in case of futuresystem failure.

• Basic troubleshooting of church computer and audio/visual equipment.
• Created PowerPoint presentations for the weekly Sunday sermons.
• Coordinated music and visual aid for smooth transition throughout sermons.