Demetrius Tipton Email & Phone Number

Sunnyvale, Ca, Us

• Provide tier 1 and 2 IT support to LinkedIn's Senior Leadership team.• Solve for unique business cases surfaced by the executive team.• Collaborate cross-functionally to minimize the impact of new technology rollouts on executive audiences.• Deliver Audio/Visual (A/V) support for onsite and offsite events involving C-Level executives.• Manage users, groups, and mailboxes using tools like Active Directory, Entra ID, Okta, Imanami GroupID, and Microsoft Exchange.• Leverage PowerShell to automate administrative tasks and improve operational efficiency.

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Tip10 Technologies is a boutique IT consulting firm serving Individuals, Small, and Medium Businesses.

Fuschl, At

Sunnyvale, Ca, Us

• Provided tier-1 customer support for Lynda.com and LinkedIn Learning; both Enterprise and Consumer accounts.• Consistently resolved approximately 55 customer support cases per day; within SLA and while maintaining a 4.3 average customer satisfaction rating.• Served as the first line of defense for information technology troubleshooting for the Customer Support Team in Carpinteria.

Sunnyvale, Ca, Us

• Hosted New Hire Orientation, providing training and support on the use of LinkedIn systems for new recruits.• Consistently resolved service tickets within SLAs utilizing both ServiceNow and JIRA ticketing systems.• Provisioned new hire systems and phone accounts.• Provided A/V support for Bluejeans video conference meetings.• Managed and configured Tech Vending machine utilizing VendNovation.• Troubleshot and resolved hardware and software issues.• Provided data backup, restoration and data migration support.• Monitored hardware inventory levels.• Submitted edits for Confluence knowledge base articles.• Worked closely with other departments to ensure our end-users were, and felt, well-supported.

Sunnyvale, Ca, Us

• Provisioned and imaged Mac, PC and Linux computers using JAMF Casper, LANDesk, and RHEL, respectively.• Deployed computer peripherals at all new hire workstations, ensuring they have everything required for maximum day-one productivity.• Provided walkup, phone, and instant messenger support to troubleshoot and resolve hardware related issues.• Configured Cisco IP phones, utilizing Cisco Uplinx.• Assisted in the training of three remote Hardware Technicians to support other LinkedIn offices.

Oakland, California, Us

Atherton, Ca, Us

• Picked-up, processed and delivered mail for the entire college campus.• Developed processes to expedite the completion of repetitive work.• Interacted respectfully and knowledgeably with faculty.

Atherton, Ca, Us

• Managed service tickets in WebHelpDesk.• Assisted college staff and students with software and hardware issues.• Drafted instructional documentation for fellow student technicians.• Created and maintained 2 ghost images deployed on 15 laptops and 30 iPads.

• Sourced and configured virtual server for use with Office Tools Pro, invoicing software.• Collaborated with CIO to design website that fit the needs of the organization.• Created website utilizing a web-CMS.

• Performed a system refresh of main sales computer.• Created a base system image for ease of restoring functionality in case of futuresystem failure.

• Basic troubleshooting of church computer and audio/visual equipment.• Created PowerPoint presentations for the weekly Sunday sermons.• Coordinated music and visual aid for smooth transition throughout sermons.